Help Center
How can we help?
Guides and answers for searches, results, and your account.
Getting started
What is Gonovu?
Gonovu helps you build outreach lists of local businesses. Search for a business type and location — like “plumbers in Dublin” — and Gonovu returns a table of matching businesses with their contact details, ratings, and website status. It’s built for agencies and freelancers who want to find businesses with no website or an outdated one, so you can pitch your services.
Running your first search
Open the app, type a business type and a location into the search bar (for example “dentists in Manchester”), and press search. Results usually appear within 3 to 5 minutes. While the search runs you can leave the tab open — Gonovu keeps working in the background and fills the table as results come in.
Understanding your results
Each row is one business. Columns include the name, phone, address, rating, and a website status. Rows highlighted in amber are businesses with no website or an outdated one — these are your best outreach targets. You can sort, filter, and export the whole table.
Searches
My search is taking longer than expected
Searches typically complete in 3 to 5 minutes. Locations with a very high number of listings can take longer. If a search is still running after about 10 minutes it will time out on its own — just run it again. You don’t lose a search credit for searches that error out.
I’m not getting any results
Make your business type and location specific. “restaurants in Prague” returns results, but a single vague word like “food” may match nothing. Try a real category (the kind of thing you’d type into Google Maps) paired with a town, city, or area name.
What does search depth do?
Depth controls how thoroughly Gonovu explores a location. Free searches run at depth 1 for a quick sample. Paid plans can raise the depth (up to 5) to pull in far more businesses per search, plus keyword variants and website-age enrichment.
Results & exports
What does the website status mean?
For every business with a site, Gonovu checks the actual web page — whether it loads, uses HTTPS, has basic meta tags, and how recently it looks maintained. Businesses with no site, an unreachable site, or an outdated one are flagged so you can spot the best web-design leads at a glance.
How do I export my results?
Once a search completes, use the export button above the results table to download the full list as a CSV. It opens directly in Excel, Google Sheets, or any CRM that imports CSV.
Saving businesses to favorites
Star any business to add it to your favorites so you can come back to your shortlist later without re-running the search.
Account & billing
What’s included in the free plan?
The free plan includes a small number of full searches at depth 1 so you can try Gonovu end to end. Searches that error out don’t count against your limit.
What do I get on a paid plan?
Paid plans lift you to 50 searches per day, higher search depth (up to 5), full keyword variants, and website-age enrichment — everything you need to build large outreach lists quickly.
How do I upgrade?
Go to Billing in the app and choose a plan. Payment is handled securely through Stripe, and your new limits apply immediately.
How do I cancel my subscription?
Open Billing in the app and click Manage subscription to reach the Stripe billing portal, where you can cancel. Your access continues until the end of the current billing period. We don’t issue refunds for partial months.
Troubleshooting
My search failed with an error
Errors are usually temporary. Run the search again — failed searches don’t use up a credit. If searches keep failing, email support@gonovu.com with your account email and the business type and location you searched.
A search is stuck and won’t finish
Searches that run past about 10 minutes time out automatically and are marked as errored. Just start it again. If it happens repeatedly for the same query, try making the location a little more specific.
Still need help?
Can’t find what you’re looking for? Our team usually replies within 24 hours on business days.